Errors

When API Errors occur, the API will respond with the parameters listed below. Please be sure to read the Error Handling section of the Best Practices article.

Additionally, there are WePay features offered exclusively through the WePay Javascript, and thus we’ve outlined the JavaScript Errors.

On This Page

When API Errors occur, the API will respond with the parameters listed below. Please be sure to read the Error Handling section of the Best Practices article.

Additionally, there are WePay features offered exclusively through the WePay Javascript, and thus we’ve outlined the JavaScript Errors.

On This Page

When API Errors occur, the API will respond with the parameters listed below. Please be sure to read the Error Handling section of the Best Practices article.

Additionally, there are WePay features offered exclusively through the WePay Javascript, and thus we’ve outlined the JavaScript Errors.

Note

The details and documentation_url fields are returned if your platform is using API Version 2018-08-29 or later. Error Handling

`error`	A generic error category. Possible values include: `invalid_request`: The API call had a malformed URI, or incorrect or invalid parameters. `access_denied`:The API call tried to access a resource that it does not have permission to access. `invalid_scope`: The API call provided non existent permissions in a scope parameter. `invalid_client`: The API call provided a `client_id` for a client that does not exist, or has been disabled. `processing_error`: There was an error on WePay's end. If you receive this message, please contact api@wepay.com.
`error_description`	A human readable description that explains why the error happened. Use this error description to debug the problem. If you have questions about an error message, please contact api@wepay.com.
`error_code`	A specific code that you can use to program responses to errors.
`details`	An array of objects which contain more information. `target`: Indicates what part of your request is responsible for this detail. `target_type`: Describes what part of the request the target is referring to. `message`: This message is intended to help your platform fix an error. `reason_code`: Code returned to indicate the reason an error occurred. Note: The details array is only returned for /account/kyc calls, and /checkout calls where in-line credit card is used.
`documentation_url`	A URL which points to documentation about this resource.

Below is the typical error response structure:

{
    "error": "invalid_request",
    "error_description": "invalid payment method",
    "error_code": 4003,
    "details": [
        {
            "target": ["payment_method", "inline_credit_card", "cc_number"],
            "target_type": "HTTP_REQUEST_BODY",
            "reason_code": "INVALID_CREDIT_CARD_NUMBER",
            "message": "Invalid credit card number"
        }
    ],
    "documentation_url": "https://developer.wepay.com/api/general/errors#4003"
}

API Errors

Generic Error Codes

1001: You try to make an API call that doesn’t exist like /user/robots.
1002: You are missing a required header such as User-Agent, Content-Type, or Authorization.
1003: You passed an invalid parameter value such “robot” for the “fee_payer” parameter.
1004: You did not pass a required parameter.
1005: We were unable to parse the parameters you passed (ie your JSON is malformed).
1006: We were completely unable to authenticate your request (probably your access_token doesn’t exist).
1007: You have made too many requests in a short time period. See our throttling documentation for more details.
1008: WePay encountered an unexpected error. Contact api@wepay.com.
1009: This error can be displayed to the user and generally relates to user data - long term this code will be replaced by more specific error codes.
1010: You do not have sufficient permissions to perform the requested action.
1011: The access_token you passed has been revoked.
1012: The code parameter (OAuth2) has expired.
1013: The client_id you passed does not match the code parameter.
1014: IP address you are making API calls from is not on the IP whitelist for your app.
1015: API Version is invalid or expired.
1016: The API version specified in the ‘Api-Version’ header used in the request is not valid for the app.

Payment Error Codes

2001: The AVS check on the payment failed (invalid billing address).
2002: The card type is not supported by the Merchant.
2003: The issuing bank indicated that the card is not supported.
2004: The issuing bank declined the charge but did not tell us why (generally due to a fraud check on their side).
2005: The payment method does not have sufficient funds to make the payment.
2006: The card has been lost or stolen.
2007: The card has expired (some issuing banks don’t care though and we only care if they do).
2008: Some of the card data was invalid (CVV, expiration date, card number, name on card).
2009: The credit_card object is in an invalid state for that action.
2018: The credit card provided doesn’t support recurring or card-on-file transactions.
2019: Unknown processing error. Retry later.

Account Error Codes

3001: The account you are trying to access does not exist.
3002: The access_token you have passed belongs to a user that does not have permission to view/modify that account.
3003: The account has been deleted.
3004: The account cannot transact.
- Note: KYC for UK merchants must be verified by WePay. Find more information in the Verifying Accounts section of the UK Merchants article.
3005: The account lacks sufficient funds for the action requested.
3006: The account already provided KYC information.
3007: The account must go through KYC before this call can be made.
3008: The account must complete settlement information before requesting account review.
3009: The account must supply a 9-digit social security number when completing KYC.
3010: The account KYC state must be in state “require_docs” when calling /account/kyc/modify.
3011: The account does not own the files specified when calling /account/kyc/modify.
3012: The account is required to supply the account_owner KYC field, however, KYC was attempted to be completed without it.

Membership Error Codes

3302: You must use the financial administrator’s access token.
3306: Cannot change financial administrator once withdrawals have started.

Checkout Error Codes

4001: The checkout you are trying to view/edit does not exist.
4002: The access_token you have passed belongs to a user that does not have permission to view/modify that checkout.
4003: The payment method you passed does not exist or does not belong to the user/app you are authenticated as.
4004: The checkout is in an invalid state for that action.
4005: Cannot add signature to this checkout.
4006: The unique_id you passed has failed permanently. Please pass a different unique_id.
4007: Partial capture is not supported. Please reach out to a WePay account manager or support to enable it.
4010: Could not authenticate payer via 3DSecure.
4011: Cannot find corresponding strong customer authentication details. Please verify the payment method or transaction_type.
4012: Strong Customer Authentication details already exist for the customer.
4013: Missing strong_customer_authentication object.

Preapproval Error Codes

5001: The preapproval does not exist.
5002: The access_token you have passed belongs to a user that does not have permission to view/modify that checkout.
5003: If you authenticated with a client_id/client_secret (for app-level preapprovals) then your app cannot access that preapproval.
5004: You are trying to execute a preapproval where the start time has not passed.
5005: You are trying to execute a preapproval where the end_time has already passed.
5006: The preapproval is in the incorrect state for that action.
5007: You have tried to authorize the payment method unsuccessfully too many times with this preapproval.
5008: You are trying to make a payment to an account that this preapproval is not tied to.
5009: You have already executed as many checkouts on this period as you are allowed to based on the frequency parameter you set.
5010: You have already reached the amount per period limit you set for this preapproval.
5011: You tried to execute two simultaneous payments on a single preapproval.

Withdrawal Error Codes

6001: The withdrawal you are trying to access does not exist.
6002: The access_token you have passed belongs to a user that does not have permission to view/modify that withdrawal.

User Error Codes

7001: You are trying to access a user that does not exist or that you do not have permission to access.
7002: The user is an invalid state for that action.
7003: The user has been deleted.
7004: The user only accepts alpha-numeric characters for names.

Subscription Error Codes

8001: The subscription plan you are trying to view/modify does not exist.
8002: The access_token you have passed belongs to a user that does not have permission to view/modify that subscription plan.
8003: The app cannot access the subscription plan.
8004: The subscription plan has been deleted.
8005: The subscription you are trying to view/modify does not exist.
8006: The access_token you have passed belongs to a user that does not have permission to view/modify that subscription.
8007: The app cannot access the subscription.
8008: The subscription you are trying to view/modify has expired.
8009: The subscription charge you are trying to view/modify does not exist.
8010: The access_token you have passed belongs to a user that does not have permission to view/modify that subscription charge.
8011: The app cannot access that subscription charge.

JavaScript Errors

Instant Verification Payment Bank Error Codes

Note

Read more about Payment Bank Tokenization.

9001: Unknown financial institution error.
9002: Invalid login credentials.
9003: Invalid MFA.
9004: Account is locked.
9005: Account not supported.
9006: Account setup not complete.
9007: No eligible accounts.
9008: Institution not responding.
9009: Re-authentication required.
9010: Institution not supported.